Digital claims management

Specialized, web based software solutions for the airline industry – stay in control of your spending

Simplify, accelerate and lower costs of your claims handling process

CHS is a Limited Liability Company under German law located in Frankfurt / Main, Germany. CHS operates the platform supporting air carriers with their digital claims handling – covering the entire claims handling chain from the entry of claims information through communication with the passenger and effecting payments.

CHS Claims Handling Solutions GmbH | Hamburger Allee 4 (WestendGate) | 60486 Frankfurt am Main
T +49 69 715 8996-0 | F +49 69 715 8996-99 | E

Who is justclaims? was founded by a team of aviation attorneys in order to offer airline clients an easy and encompassing tool for their claims handling. With the number of air passenger claims skyrocketing, claim agencies gaining the upper hand and IATA forecasting the doubling of passenger demand within the next 20 years, the time-consuming handling of endless spreadsheets or clunky CRM systems will have no future.

justclaims provides a digital end-to-end alternative to save time and to lower costs. With a high degree of automation, efficient internal and external communication, payment solutions, detailed analytics and reporting as well as an e-billing function, the claims handling process can be centralized and significantly simplified.

The platform enables airlines to improve response times to passengers, enhance quality, balance out fluctuations and thus promote customer loyalty. A network of highly specialized aviation law firms supports the process or defends your interest in court – when and where necessary.

justclaims’ users are able to track fees, monitor legal spending, reduce overhead and stay competitive. Take us to the test and join us.

Find out more:

Ulrich Steppler

Managing Director

Ulrich Steppler, LL.M., is co-founder of the CHS Claims Handling Solutions GmbH and partner of the law firm ARNECKE SIBETH DABELSTEIN where he co-heads the transportation, aviation and logistics practice group out of the Frankfurt office. He specializes in aviation matters with a particular focus on passenger air transportation and has been representing numerous air carriers in Germany, including thousands of passenger claims.

Katja H. Brecke

Managing Director

Katja H. Brecke, LL.M. (Leiden), is co-founder of the CHS Claims Handling Solutions GmbH and partner of the law firm ARNECKE SIBETH DABELSTEIN based in Frankfurt. She has been involved in numerous aviation related matters and has extensive experience in representing passenger airlines and supporting them throughout the claims handling process.